1. Cancel the domain with your current provider (as well as any associated web space tariffs, if necessary) and ask for the domain to be released for a domain transfer.
   
   
2. You then order the desired WebHosting package from this website. Enter the domain you want to migrate to Host Europe Suisse when ordering.
   Important:
   Order the desired web space package online from Host Europe. Enter the domain you want to migrate to Host Europe when ordering. You need to check the field "Transfer durchführen" (Execute transfer).
   
   
3. For the migration, a so-called authorisation code is required. This code ensures that you are the owner of the domain. Please request this code from your current provider. You will be informed via e-mail of the successful transfer. Your domain is available after 24 to 48 hours at Host Europe. Should you receive the error message "The AuthCode was incorrect" from our domain robot, please contact your previous provider to receive the current AuthInfo.
   
   
4. As soon as you have access to our customer information system (CIS) after placing your order,
   you can enter the Auth code under Administration > Domainservices > Administration > Status laufender Domainaufträge/Fehlermeldungen (Administration > Domain services > Administration > Status of current domain orders/Error messages).
   Alternatively you can send an e-mail to support@hosteurope.ch. Please include the domain as well as the associated Auth code in your e-mail. If you manage the domain as a reseller, you can enter the Auth code during your order in the CIS.

1. Please ensure that your domain has the status "Active". If the domain has the status "Registrar-Lock", you will have to ask your old provider to release it.
   
   
2. You also need to make sure that the e-mail address for the Owner/Admin-C is the current one and that you can access it.
   
   
3. You can view all relevant information about your .com or.net domain here:http://www.internic.net/whois.html
   
   
4. You can view all relevant information about your.biz domain here: http://www.whois.biz/
   
   
5. You can view all relevant information about your.info domain here: http://www.afilias.info/whois_search
   
   
6. You can view all relevant information about your.org domain here: http://www.pir.org/get/whois
   
   
7. Cancel the domain with your current provider (as well as any associated web space tariffs, if necessary) and ask for the domain to be released for a change of provider.
   
   
8. Order the desired WebHosting package from this website or submit a domain application. Enter the domain you want to migrate to Host Europe Suisse when ordering.
   
   
9. For the migration, a so-called authorisation code is required. This code ensures that you are the owner of the domain. Please request this code from your current provider.
   
   
10. After the start of the transfer, a so-called FOA e-mail will be sent (usually within a few hours) to the e-mail address of the domain's Owner/Admin-C stored in WHOIS. This mail contains a link for entering the authorisation code and for authorising the start of the transfer. Only after positive confirmation will the transfer be forwarded to the present provider for approval. If you don't receive an e-mail, please check your spam filter. If there is no e-mail in the spam filter, please contact our support by telephone or e-mail. If the e-mail address stored in Whois is not correct any longer, please request your current domain provider to update it.
    
    
11. After a positive acknowledgement of the FOA e-mail, the request remains with the current provider for a period of up to 5 days while we await a response. At the latest after this interval you should receive the next notification about the progress of the transfer from our domain robot.
    
    
12. Please note also that .com, .net, .org, .biz and .info domains can only be migrated to another provider 60 days after the initial registration. After the transfer, there is also a 60-day ban on a further transfer.

1. Cancel the domain with your current provider (as well as any associated web space tariffs, if necessary) and ask for the domain to be released for a domain transfer.
   
   
2. You then order the desired WebHosting package from this website. Enter the domain you want to migrate to Host Europe Suisse when ordering. Important: Check the field "Transfer durchführen" (Execute transfer).
   
   
3. Fill in the following document and send it to NIC.AT:Aenderung.pdf (PDF)

ATTENTION: Please note that a provider change is ONLY possible if the form is completed, signed and in the possession of NIC.AT.

1. Cancel the domain with your old provider (as well as any associated web space tariffs, if necessary) and ask for the AuthInfo from your previous provider. You can download the prepared release form as PDF document. With this form you authorise us to execute the domain transfer. Simply complete the form and send it to your previous provider.
   
   
2. Then order the desired WebHosting package online from Host Europe Suisse. Enter the domain you want to migrate to Host Europe when ordering. Important: Check the field "Transfer durchführen" (Execute transfer). If you are already a customer, please apply for your domain via our customer information system (CIS) in your existing product, if this allows further domain orders.
   
   
3. As soon as you have sent your order and have access to our customer information system (CIS) you can enter the AuthInfo under Administration > Domainservices > Administration > Status laufender Domainaufträge/Fehlermeldungen anzeigen (Administration > Domain services > Administration > Status of current domain orders/Error messages). Alternatively you can send an e-mail to support@hosteurope.ch. Please include the domain as well as the associated AuthInfo in your e-mail.
4. You will be informed via e-mail of the successful transfer. Your domain is available after 24 to 48 hours at Host Europe.

Should you receive the error message "The AuthInfo does not match" from our domain robot, please contact your previous provider to receive the current AuthInfo. After receiving this, you should send it to support@hosteurope.ch and we will restart the transfer.